This is why I love hostgator

I have the habit of recommending a good product when I find one. I’ve been using Hostgator for almost 2 years now, and I find the value of their web hosting services astonishing. No, they don’t offer gazillion GB of bandwidth or disk space for free. No, they don't have a CDN with servers in every city worldwide. And no, they don’t always remember my birthday. No, the reason I love Hostgator is because they have outstanding customer support.

I know how frustrating it is when you buy something, and then when you try to reach someone for help all you get is a dead line, or an email answer 30 days later. I’ve been doing business online for a few years now, and let me tell you: crappy customer service is widespread.

Enter Hostgator.


This is a live chat I had a year ago. As you can see, I initiated the chat at 9:12:35, and Derrick the technical support representative from Hostgator entered the chat 5 few seconds later. Fast forward 4 minutes and my problem was fixed.



This is another chat I had last summer. I opened the chat at 11:30:03 and Abram entered the chat 11 seconds later. I had a problem with the billing: the automatic payments were not in sync with my hosting account renewal pattern. I didn’t know. Could I have find out on my own? Absolutely, but I preferred to ask Hostgator directly. I had an answer in 2 minutes and my problem was fixed.

Whether you have a question about the hosting configuration…



… about your account features (4 minutes waiting time, I was really angry that day) …



…about your control panel access…



… or about their terms of service…



…they’ll have an answer in a matter of minutes. They’re here to help.

I like being in the hands of a company that treat you like a client, and not just like a number on their financial report. If I ever have a problem with my hosting, I know it will be solved quickly.

So if you need a good web hosting, I highly recommend you to go with Hostgator. You won't be disappointed. Also don't forget to enter the coupon code "AureleSentMeHere" to get $9.94 off your first order.

Oh, and if you have any question about their services, just pop a live chat. ;-)